Frequently Asked Questions - Application

User must login in the Connect Manage System(CM). Go to module “Ticket Statistic by User”. Then click on the “SLA& SLG Report” sub module. From here user will be able to select “Reports Type”, “Facility State”, “Facility” and “Month”. After that, click at “Search” button. The report will be downloaded into user’s PC. If the downloaded document is not readable at user’s pc, please change file format to excel format(.xls). Then user should be able to open the document.