Frequently Asked Questions - Application

Advise user to check password and the entered username. Verify with the user are the caps lock button is pressed, user can enter the username and password in note pad to counter check before entering into the system. Refer to the system administrator to check the expiry date of the password. Administrator needs to reset the password if the password has expired. User needs to login with a default password “phis123”. Once password has been reset user may proceed to change to a new password.