Frequently Asked Questions - Application

Advise user to check password and the entered username. Verify with the user are the caps lock button is pressed, user can enter the username and password in note pad to counter check before entering into the system. Refer to the system administrator to check the expiry date of the password. Administrator needs to reset the password if the password has expired. User needs to login with a default password “phis123”. Once password has been reset user may proceed to change to a new password.

For T&C activities, representatives of the IT Unit (IT JKN / IT Hospital) are required to participate. If there is no IT unit, the officer appointed to IT administrators is required to participate.

Screen Rotation occurs when a user accidentally pressing the Ctrl + Alt + (Any arrow). Screen rotation can be deactivated by pressing : i. Right Click Desktop ii. Graphic Option iii. Hotkeys iv. Select Disable.

Testing & Commissioning (T&C) forms needs to be confirmed by the IT Unit / IT Coordinator and Officer appointed by PLSB. A certificate of acknowledgement of receipt (SAP) will be completed and reviewed after the T&C hardware activity has been implemented and it needs confirmation from the user (Appendix 1) and subsequently must be approved by the Head of Unit and Asset Officer or IT Officer.

Toner and Imaging unit are for laser jet printer while the label and ribbon are for Thermal Printer. These are consumable items and should be purchased by the facility.