Change Management
Prior to the implementation activities, users are exposed to the changes that will occur after going live with the system. Work process that will change is discussed and explained. The proposed Change Management Approach consists of 5 building blocks i.e. ADKAR:
ADKAR describes the required phases that an individual will go through when faced with change. It is the foundational tool for understanding “how, why and when” to use different change management tools.
ADKAR is consists of five (5) phases that occur when change impacts us:
≈ Awareness of the need for change (why).
≈ Desire to support and participate in the change (our choice).
≈ Knowledge about how to change (the learning process).
≈ Ability to implement the change (turning knowledge into action).
≈ Reinforcement to sustain the change (celebrating success).
The key step in managing change is the mapping ADKAR to change management tools/ channels for change management which include communications, sponsors roadmap, coaching, training, resistance management. These tools/channels enable our project team to facilitate the change process by targeting the appropriate action.
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